This Privacy Notice sets out the basis on which how we will process personal information provided to us by you.
Our website address is https://wokgrill.co.uk
What personal data we collect and why we collect it
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this to determine if you are in the delivery area
- Delivery address: we’ll ask you to enter this so we can, for instance, check delivery area before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, delivery address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 13 months for tax and accounting purposes. This includes your name, email address and billing and delivery addresses.
We will also store comments or reviews, if you choose to leave them.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be delivered, and
- Customer information like your name, email address, and billing and delivery information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Our website may contain links to third party websites.
Website and online order
If you have consented to receiving marketing materials from us, then we may share your personal information with third parties for marketing and advertising purposes.
We accept card payments for online orders through third party payment processors, some of your data will be passed through, including information required to process or support the payment.
What rights you have over your data
If you have an account you can log in and view your data that we hold about you, these are things like, name, address, telephone, email and order history. You can easily edit any details except username, request deletion or in some cases delete it yourself.
If you don’t have an account on this site but have made an order using a guest checkout, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
We treat all our customers’ data with the utmost care and take appropriate steps in compliance with the general data protection regulation to ensure it is kept safe.
All data we collect is done so over encrypted connections (https).
We will also take precautions to protect your information offline.
Contact us or make a complaint
If you are dissatisfied about any aspect of the way in which your data is being treated, in the first instance refer the matter to us by calling us on 020 8558 8788 during our opening hours or send us an email to email@example.com This does not affect your right to make a complaint to the Information Commissioner’s Office.
Last updated 28 June 2018